FAQ

  • Will you send me order confirmation?
    Of course – by e-mail immediately after receiving your order. Should it not arrive within an hour, you better ask our telephone customer service whether the order was sent correctly.

Shipping & Returns

 

Shipping

Our goods will be dispatched in neutral packaging via DHL/UPS. The delivery time within Germany is 1-3 days, otherwise 3-10 days. We deliver free of charge within Germany. For deliveries to other countries of the EU we charge a fee of 12 Euro. Deliveries in non-EU countries will be charged with 31 Euro and further duties and fees shall apply. You may return your LADY-COMP®/pearly® within 14 days without giving a reason.
 

We deliver to the following countries:

EU: Bulgarien, Kroatien, Zypern, Deutschland, Griechenland, Luxemburg, Malta, Rumänien, Slowenien

Others: Afghanistan, Ägypten, Aland Islands, Albanien, Algerien, Amerikanisch-Samoa, Andorra, Angola, Anguilla, Antarktis, Antigua und Barbuda, Äquatorialguinea, Argentinien, Armenien, Aruba, Aserbaidschan, Äthiopien, Bahamas, Bahrai, Bangladesch, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivien, Bonaire, Bosnien-Herzegowina, Botswana, Bouvetinsel, Brasilien, Britisches Territorium im Indischen Ozean, Brunei Darussalam, Burkina Faso, Burundi, Congo, Demokratische Republik Kongo, Cookinseln, Costa Rica, Cote d´Ivoire, Curacao, Dominica, Dominikanische Republik, Dschibuti, El Salvador, Equador, Eritrea, Falkland Inseln, Färöer, Fidschi, Gabun, Gambia, Georgien, Ghana, Gibraltar, Grenada, Grönland, Guadeloupe, Guam, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard und Mc Donaldinseln, Holy See, Honduras, Hong Kong, Indien, Indonesien, Irak, Iran, Isle of Man, Jamaika, Japan, Jemen, Jersey, Jordanien, Kaimaninseln, Kambodscha, Kamerun, Kapverden, Kasachstan, Katar, Kenia, Kirgistan, Kiribati, Kokosinseln, Komoren, Korea (Nord), Korea (Süd), Kuba, Kuwait, Laos, Lesotho, Libanon, Liberia, Libyen, Macao, Mazedonien, Madagaskar, Malawi, Malaysia, Malediven, Mali, Marokko, Marshallinseln, Martinique, Mauretanien, Mauritius, Mayotte, Mikronesien, Moldavien, Monaco, Mongolei, Montenegro, Montserrat, Mosambik, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Nördliche Marianen, Norfolkinsel, Oman, Osttimor, Pakistan, Palau, Palestina, Panama, Papua-Neuginea, Peru, Philippinen, Pitcairn, Puerto Rico, Réunion, Ruanda, Saint-Barthélemy, Saint-Martin, Saint-Pierre und Miquelon, Saint Helena, Ascension und Tristan da Cunha, Salomonen, Sambia, Samoa, San Marino, Sao Tomé und Principe, Saudi-Arabien, Senegal, Serbien, Seychellen, Sierra Leone, Simbabwe, Singapur, Sint Maarten, Somalia, Spitzbergen und Jan Mayen, Sri Lanka, St. Kitts und Nevis, St. Lucia, St. Vincent und die Grenadinen, Sudan, Südgeorgien und die Südlichen Sandwichinseln, Südsudn, Surinam, Swasiland, Syrien, Tadschikistan, Taiwan, Tansania, Thailand, Togo, Tokelau, Tonga, Trinidad und Tobago, Tschad, Tunesien, Türkei, Turkmenistan, Turks- und Caicosinseln, Tuvalu, Uganda, Ukraine, Usbekistan, Vanuatu, Venezuela, Vereinigte Arabische Emirate, Vietnam, Virgin Islands, Wallis und Futuna, Weihnachtsinsel, Weißrussland, Westsahara, Zentralafrikanische Republik
 

Returns


To do this, simply return your revocation notice in due time – either formlessly or by filling in the revocation form via e-mail, fax or mail to:

VE VALLEY ELECTRONICS GMBH,
BREITE 2,
82418 MURNAU.

Returns must be notified in advance to +49 (0) 8841 48928-0, by fax to +49 (0) 8841 48928-24, or by e-mail info@LADY-COMP®.de. We will charge you with the costs for returning the goods. For more details about this topic, see our Terms and Conditions.

Payment

After placing the order, you will receive order confirmation from us via e-mail. You may choose to pay via Paypal, advance payment, credit card, or bank transfer. Your credit card account will be debited immediately upon ordering. When selecting “advance payment”, we will give you our bank details in the order confirmation and supply the goods upon receiving payment.

For more details about this topic click here.

Data privacy

LADY-COMP® cycle computers are devices developed and manufactured in Germany since 1986. Their safety has been repeatedly proven in recognized clinical studies. LADY-COMP® and pearly® are currently sold in 35 countries and successfully used by millions of women worldwide. Opt for endless freedom now with natural cycle control by LADY-COMP®.