Terms and conditions

1. Scope and seller
2. Offers and formation of contract
3. Prices and shipment fees
4. Delivery
5. Payment
6. Right of revocation
7. Guarantee
8. Warranty
9. Information for costumers


1. Terms and conditions – scope and seller
The present General Terms and Conditions shall apply to all orders placed by end consumers via the online shops of VE Valley Electronics GmbH, Breite 2, D-82418 Murnau, Germany, CEO: Dr. Hubertus Rechberg, Trade Register Court: Amtsgericht München HRB 75869, (hereinafter VE). VE is a certified online shop retailer and committed to comply with the Trusted Shops requirements (accessible under www.trustedshops.de).
In case of queries, comments, and complaints, you may join our customer service on working days from 08:00 a.m. to 04:00 p.m. under the telephone number +49 (0) 8841 48928-0 or via e-mail to info@LADY-COMP®.de.

2. Offers and formation of contract
2.1 The presentation of products in the online shop shall not represent a binding offer but rather an invitation to order. Errors and omissions excepted.
2.2 By clicking the button “Order under obligation to pay” you place a binding order for the goods listed on the order page. Immediately after sending, you will receive order confirmation and order acceptance via automated e-mail. This e-mail confirmation is considered to form the Contract.
2.3 The contract language shall be German.
2.4 We shall store the text of the Contract and send you our order data and Terms and Conditions via e-mail. You may also access these Terms and Conditions at any time via the present website. Your order data will from then on no longer be accessible on the Internet for security reasons.

3. Prices and shipment fees
3.1 The prices mentioned on the product pages shall include legal VAT and shipment for deliveries within the Federal Republic of Germany; additional shipment fees for delivery to other EU countries (12 euros), or delivery to non-EU countries (31 euros) will be charged.
3.2 For shipment to non-EU countries, additional duties and fees will apply. For further information about this, please refer to http://ec.europa.eu/taxation_customs/dds/cgibin/tarchap?Lang=DE, for import-turnover tax see http://auskunft.eztonline.de/ezto/Welcome.do, and for Switzerland see http://xtares.admin.ch/tares/login/loginFormFiller.do.

4. Delivery
4.1 Your order will be shipped in neutral packaging.
4.2 The delivery period within Germany is 1-3 working days.
4.3 Deliveries abroad will be shipped via DHL/UPS. The delivery period is approx. 3-10 days.
4.4 For shipment to non-EU countries, additional duties and fees will apply. For further information about this, please refer to http://ec.europa.eu/taxation_customs/dds/cgibin/tarchap?Lang=DE, for import-turnover tax see http://auskunft.eztonline.de/ezto/Welcome.do, and for Switzerland see http://xtares.admin.ch/tares/login/loginFormFiller.do.

5. Payment
5.1 You may choose between either advance payment, PayPal, direct e-banking remittance, or credit card.
5.2 Your credit card account will be debited immediately upon passing the order. Should you choose to pay in advance, we will send you our bank account details in the order confirmation and deliver the goods upon receipt of payment.

6. Right of revocation
6.1 You shall be entitled to revoke the contract within fourteen days without giving a reason. The revocation term shall start on the day that you or a third party identified by you, that is not the shipper, has received the goods.

To exercise your right of revocation, please inform us at


VE VALLEY ELECTRONICS GMBH
BREITE 2
D-82418 MURNAU
FAX: + 49 (0) 8841 48928 – 24
E-mail: info@LADY-COMP®.de


with an unambiguous statement (e.g. by mail letter, fax, or e-mail) about your decision to revoke the contract.
To do this, you may choose to use the enclosed revocation form template although this is not obligatory (see Item 6.5).

To comply with the revocation period, this form must be sent off in due time.


Revocation consequences
In case of effective revocation, the services provided by either side shall be returned without delay.
We shall refund all received payments excluding shipping fees immediately and within 14 days upon reception of the returned goods at the latest. Refunds shall be by the same channel as the original payment, unless explicitly agreed otherwise.
You shall return the received goods immediately and within 14 days after the revocation notice at the latest. To comply with the notice period, you must have sent off the goods before the notice period expires.
If you cannot return the received goods or services in whole or in part, or if you can only return them in a deteriorated state, you shall indemnify us for the loss in value incurred and imputable to using the goods for purposes other than checking their condition, features, and functionality.
Goods consignable by parcel shipment shall be returned at our risk. In such a case, you shall bear the costs for returning the goods to us.


6.2 Please avoid damaging or soiling the goods. Return the goods to us in their original packaging, if possible, including all accessories and packaging elements. To do this, please use a protective envelope, if need be. Should you no longer possess the original packaging, please ensure appropriate packaging to guarantee sufficient protection against transport damage in order to avoid compensation claims for damage due to deficient packaging.
6.3 Please return the goods in a postage-paid parcel and retain the posting receipt. We shall reimburse you for postage as required, unless you are obliged to pay postage anyway.
6.4 Please inform us about the return under +49 (0) 8841 48928-0 before shipping the goods. This will allow us to immediately track the products.
6.5 Please note that the modalities mentioned in Items 6.2 to 6.4 are not a prerequisite for effectively exercising the right of revocation.

Revocation form

Download here

7. Guarantee
7.1 Manufacturer guarantee
The LADY-COMP® / pearly® devices have been produced using the most high-grade and up-to-date materials with great diligence and care. Each device has undergone countless checks and controls before being shipped. We thus covenant to the end costumer for the guarantee period that the LADY-COMP® / pearly® devices remain free from any material and fabrication errors that could lead to a limited use.
7.2 The guarantee term starts to run on the day of the sale of the LADY-COMP® / pearly® device to the end consumer. The guarantee period for our devices is two years.
7.3 We undertake to either repair, replace, or compensate you for damaged devices, at our own discretion. Any further claims, in particular for either loss or damage including consequential damage, shall be excluded. Indirect damage shall not be covered by the guarantee.
7.4 Guarantee claims shall only be deemed valid if the end consumer reports the default immediately in writing, within two weeks after discovery at the latest, and includes the fully completed original of this guarantee card and the purchase receipt, and no longer uses the LADY-COMP® / pearly® device after stating the defect, but rather returns it to us cash on delivery, cargo insurance paid.
7.5 The guarantee shall not cover damages caused through inexpert handling, in particular the opening of the device, a damaged inspection plate, or external impact.  

8. Warranty
8.1. Warranty shall be subject to the legal regulations in force. Manufacturer guarantees beyond this shall remain unaffected.
8.2. We disclaim any liability for ordinary negligence, unless it concerns material contractual obligations; damage from injury to life, body, or health; guarantees; or claims under Product Liability Law. The same applies to negligence on the part of our vicarious agents.

9. Information for customers
9.1 Liability
We disclaim any liability for ordinary negligence, unless it concerns material contractual obligations; damage from injury to life, body, or health; guarantees; or claims under Product Liability Law. The same applies to negligence on the part of our vicarious agents.
9.2 The goods shall remain the property of VE VALLEY ELECTRONICS GMBH until fully paid.
German Law shall apply.
Provided the Purchaser is a businessman, a corporate body under public law or a separate estate under public law, the forum for all disputes directly or indirectly arising out of the contractual relationship shall be the City of Munich.

 

LADY-COMP® cycle computers are devices developed and manufactured in Germany since 1986. Their safety has been repeatedly proven in recognized clinical studies. LADY-COMP® and pearly® are currently sold in 35 countries and successfully used by millions of women worldwide. Opt for endless freedom now with natural cycle control by LADY-COMP®.